The CIE strategy is designed to help you control, increase and expand your distribution business.
For implementation service, we provide consultants for pilot, rollout and customization projects. To get
the best value from implementing BOSNET Distribution for your company, it is better to implement
BOSNET Distribution application package as is and get out-of the box-value first before doing any
customization. Please use the implementation strategy below as a guideline. For more inquiries, please
contact our Business Consultant at contact@bosnetdis.com.
1st Level Support Service Availability & Levels
Support Level 1
Technical e-mail communication will be initiated
with the customer within 4 hours of severity
determination. This effort may include : remote
assistance/remote action using Remote Desktop
and/or a Virtual Private Network if available
planned or Emergency Onsite assistance. (extra
costs apply)
Continuous best efforts will be made until the
problem is solved or an interim remedy is
Support Level 2
Technical e-mail communication will be initiated
with the customer within 8 hours of severity
determination. This effort may include : remote
assistance/remote action using Remote Desktop
and/or a Virtual Private Network if available planned
or Emergency Onsite assistance. (extra costs apply)
Support Level 3
Technical e-mail communication will be initiated
with the customer within 24 hours of severity
determination. This effort may include : remote
assistance/remote action using Remote Desktop
and/or a Virtual Private Network if available planned
or Emergency Onsite assistance. (extra costs apply)
Description of Severity Level
CUSTOMER ISSUE
Customer must provide such information for Issue
Win more competition
Win more competition
Control discount and bonus from manipulation
Control discount and bonus from manipulation
More reliable price setting
More reliable price setting
More trust from customer
More trust from customer
Speed up field operation
Speed up field operation
Notes :
1. Support requests for any issues without completing all information needed as stated above, will not be supported.
2. ALL support requests must be submitted on written request using BND standard issue notification form.
3. Remote access to the client environment on some cases need to be facilitated.
Below the key advantage
of Cloud-based data center:
No need to provide more space or computing power like purchasing more equipment,
staff to maintain, and electricity.
Well-suited to small companies that may outgrow storage too quickly.
Operational expenses are reduced, because pay only for what used; costs are directly
proportional with requirements. Also, the cost of setting up the system is les.
Easy to Install, Cloud does not need businesses to get additional hardware or software.
Moreover, the implementation is done remotely.
Cloud computing helps businesses become mobile
Windows Azure
Windows Azure is an open and flexible cloud platform that enables you to quickly build,
deploy, scale, and manage application across a globe network of Microsoft data centers.
You can build applications using multiple languages, tools, and frameworks.
Flexible Application Model
Windows Azure provides a rich set of application
services, including SDKs, caching, messaging, and
identity. You can write application in .NET, PHP, Java,
node.js, Python, Ruby, or using open REST protocols.
This is all apart of Microsoft's promise to let you build
using any language, tool, of framework.
Data Center without Boundaries
Windows Azure makes it easy for you to integrate
your on- premises IT environment with the public
cloud. Migrate your virtual machines to Windows
Azure without the need to convert them to a different
format. Use the robust messaging and networking
capabilities in Windows Azure to deliver hybrid
solution and then manage your hybrid application
from single console with System Center.
Always On, Always Here
Build resilient application with automatic operating
system and service updating, built-in network load
balancing, and geo-redundant storage. Windows Azure
also proudly delivers a 99.95% monthly SLA. You can
rely on decades of experience in data center operations
for security and compliance.
Global Reach
With data centers around the globe, a massive
investment in data center innovation, and a worldwide
Content Delivery Network, you can build applications
that provide the best experience for user, wherever
they are.
Key Use Case
Web Application
Build anything from lightweight
websites to multi-tier cloud services
that scale up as your traffic grows.
Cloud Storage
Rely on geo-redundant cloud
storage for backup, archiving,
and disaster, and recovery.
Mobile
Accelerate your mobile app
development by using a backend
hosted in Windows Azure. Scale
instantly as your install base grows.
Big Data & HPC
Get actionable insights from your
data by taking advantage of a
fully compatible enterprise-ready
Media
Create, manage, and distribute
media in the cloud-everything
from encoding to content
protection to streaming and
