Technical e-mail communication will be initiated
with the customer within 4 hours of severity
determination. This effort may include : remote
assistance/remote action using Remote Desktop
and/or a Virtual Private Network if available
planned or Emergency Onsite assistance. (extra
costs apply)
Continuous best efforts will be made until the
problem is solved or an interim remedy is
Technical e-mail communication will be initiated with the customer within 8 hours of severity determination. This effort may include : remote assistance/remote action using Remote Desktop and/or a Virtual Private Network if available planned or Emergency Onsite assistance. (extra costs apply)
Technical e-mail communication will be initiated with the customer within 24 hours of severity determination. This effort may include : remote assistance/remote action using Remote Desktop and/or a Virtual Private Network if available planned or Emergency Onsite assistance. (extra costs apply)
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